Head of Marketplace & New Business 80-100%

At TWINT, we’re redefining how people and businesses interact in the digital economy. As Switzerland’s leading mobile payment app, we’re expanding our ecosystem to offer merchants and brands powerful tools for customer engagement — from loyalty and couponing to smart commerce integrations.

We’re looking for a strategic and visionary leader to take our Marketplace & New Business to the next level. If you’re passionate about building digital platforms, co-creating with partners, and leading high-impact teams — this is your opportunity to make a national impact.

As Head of Marketplace & New Business, you will lead the strategic development of TWINT’s marketplace for value-added services. You’ll shape the roadmap for loyalty, couponing, and partner-driven use case innovations — and build the partnerships and internal capabilities to bring them to life.

Your Impact:

Strategic Vision & Ecosystem Growth

• Define and evolve the strategic direction of TWINT’s Marketplace — with a focus on partner-driven use case integrations and merchant-centric services like loyalty, couponing, and branded experiences

• Translate market trends and user insights into scalable business models and platform features

• Represent Marketplace in company-wide strategic initiatives and leadership forums

Innovation & Business Development

• Identify and validate new business opportunities through structured scouting, experimentation, and co-creation with partners

• Lead strategic initiatives such as new use-case and tool implementations

• Foster a culture of innovation and continuous improvement within your team and across TWINT

Partnerships & Commercial Strategy

• Build and manage strategic partnerships with national and international players in fintech, retail, loyalty, and digital commerce

• Negotiate commercial frameworks and ensure long-term value creation for all stakeholders.

• Collaborate closely with product, legal, and marketing to bring new services to market

Financial & Operational Leadership

• Own the financial planning and performance management of the Marketplace business

• Drive cost efficiency, resource planning, and operational excellence across all initiatives

• Ensure transparency and accountability through regular KPI reviews and reporting

Team Empowerment & Leadership

• Lead and grow a diverse team of business developers, partnership managers, and innovation specialists

• Create an inclusive, purpose-driven team culture that values collaboration, creativity, and impact

• Mentor and support team members in their professional development and goal achievement

Your Profile:

• A degree in Business, Economics, Innovation Management, or a related field

• Several years of leadership experience in digital business development, platform strategy, or ecosystem innovation — ideally in fintech, e-commerce, loyalty, or digital marketing

• Proven success in launching and scaling digital services or platforms in partnership with external stakeholders

• Strong leadership skills with a collaborative, empowering, and inclusive management style

• Strategic mindset with hands-on execution capabilities and a passion for customer-centric innovation

• Excellent communication skills in English, good German skills; French is a plus

What awaits you:

• Career and development: Shape your professional future through exciting tasks and challenges, as well as comprehensive further education opportunities in an innovative technology company.

• Work-life balance: Enjoy 6 weeks of vacation time and benefit from flexible working hours with the option to work from home.

• Balancing work and family: Benefit from additional perks such as increased family allowances and more parental leave.

• Team spirit and positive work atmosphere: Experience a collegial and healthy work culture, accompanied by regular events that strengthen collaboration.

• Fair and competitive compensation: At TWINT, we focus on a fair wage culture & fair pay. We also offer attractive additional benefits.

• Central locations: Our offices are located in the heart of Zurich and Bern and are easily accessible by public transport.